Frequently Asked Questions
Product Questions
What materials are your slip chains made from?
HeartSlips jewelry is handcrafted using 316L stainless steel, known for its hypoallergenic properties and durability.
How do I care for my HeartSlips chain?
To keep your chain looking its best, we recommend wiping it with a soft cloth and using mild soap if necessary. Be sure to dry it thoroughly and store it in a dry place away from harsh chemicals.
Is HeartSlips jewelry hypoallergenic?
Yes! We use 316L stainless steel, which is hypoallergenic and safe for sensitive skin, ensuring that our jewelry is both stylish and comfortable to wear.
Are your products handmade?
Yes, every HeartSlips piece is handcrafted with care, ensuring each design is unique and made to the highest standards.
Are your slip chains adjustable?
Yes, all our slip chains are one-size-fits-all. Each piece is designed to comfortably fit a variety of sizes without the need for adjustments.
Frequently Asked Questions
Shipping Questions
How long does it take to process my order?
Our processing time is 3 business days. During this time, your jewelry is carefully prepared for shipping.
How long will shipping take?
Shipping times vary based on your location:
- United States, Canada, United Kingdom, Australia: 7-14 business days
- International: 5-16 business days, depending on the destination
Do you offer international shipping?
Yes, we ship worldwide. Shipping times and rates vary depending on your location.
How can I track my order?
Once your order has shipped, we’ll email you a tracking number so you can monitor your package’s journey.
Do you offer free shipping?
Yes, we offer free international standard shipping for all orders!
Which shipping carriers do you use?
We work with trusted carriers like Canada Post, FedEx, DHL, and UPS and many more to ensure safe and timely delivery.
Frequently Asked Questions
Return & Refund Questions
How do I cancel my order?
You can cancel your order within 24 hours for a full refund. If you cancel after 24 hours but before the order ships, a 10% restocking fee applies. If the order has already shipped, cancellations will incur a 30% charge.
To cancel, email our team at: info.heartslips@gmail.com
What is your return policy?
You can request a refund within 14 days of purchase. Products not yet shipped are subject to a 10% restocking fee after 24 hours. Shipped or received products are subject to a 30% restocking fee within the 14-day return window. Faulty products that arrived defective will have the restocking fee waived.
What is your warranty policy?
We offer a warranty on our products, covering defects in materials or workmanship. This warranty does not cover damage caused by misuse, accidents, or normal wear and tear.
What if my product arrives defective?
If your product arrives defective, contact us within 24 hours at info.heartslips@gmail.com, and we will arrange for an exchange. The product must be returned in the same condition it arrived in—unaltered and undamaged.
What if my product is lost or damaged during shipping?
If your product arrives damaged due to shipping, please send us proof of the damage, and we will send a replacement free of charge. You are responsible for return shipping of the damaged item.
Can I exchange an item?
Yes, exchanges are accepted within 14 days, provided the item is in its original, unused condition. Contact us to initiate an exchange.
Got more questions?
Contact our support team at: info.heartslips@gmail.com
